Returns & Exchanges
At Equiport Equestrian, we want you and your horse to be completely satisfied with your purchase; therefore, we offer a straightforward 28-day return policy for items in original, unused condition. Please note that custom-made or personalized items are non-returnable unless they arrive with a manufacturing fault.
Complete Return Form
Locate the return form included in your original delivery and fill out the details regarding which items are being sent back and whether you require an exchange or a refund.
Secure Packaging
Ensure the items are clean, hair-free, and in their original packaging with all tags attached before placing them into a secure outer mailing bag or box.
Dispatch Your Parcel
Send your package via a tracked courier service to our returns department at Equiport, 1-2 Warren Court, Knutsford, keeping your postage receipt as proof of delivery.
Processing and Refund
Once our team inspects your return, we will process your refund to the original payment method or dispatch your requested exchange item within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing