Frequently Asked Questions
Everything you need to know about your Equiport shopping experience.
What is the standard delivery time for custom equestrian gear?
Standard delivery for in-stock items is 2-4 working days. For custom-made products such as personalized saddle cloths or stable drapes, please allow 4-6 weeks for artisan craftsmanship and delivery.
Do you offer international shipping for riding apparel?
Yes, we ship our premium equestrian collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your destination and the weight of your order.
What is your return policy for items that don't fit?
We offer a 14-day return policy for most items in original, unused condition with tags attached. Please note that custom-made or personalized items are non-returnable unless they are faulty.
How do I ensure I select the correct size for my horse?
Each product page includes a detailed size guide. If you are between sizes or need specific measurements for bits, rugs, or boots, our expert team is available via phone or email to provide personalized fitting advice.
Can I track my order once it has been dispatched?
Absolutely. As soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can monitor your parcel's journey to your stable.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.